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Universal's Helios Grand Hotel, a Loews Hotel | Hotel in Orlando

| 9.6 (501 Reviews) |  1 Bathroom
Orlando Hotel | Universal's Helios Grand Hotel, a Loews Hotel

Hotel in Orlando

Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Universal's Helios Grand Hotel, a Loews Hotel offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered daily.


An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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Amenities

Air Conditioner
Parking
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Heating
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower/tub combination
  • Soap
  • Shampoo
  • Private bathroom
  • Towels
  • Free toiletries
  • Toilet paper
  • Hair dryer
Bedroom
  • Heating
  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Laptop-friendly workspace
  • Desk chair
  • Separate sitting area
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Turndown service
  • Phone
  • Iron/ironing board
Breakfast
  • 24-hour room service
  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 1-40 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea maker
  • Mini-fridge
Parking
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Secured self parking on site (USD 36 per night; includes in/out privileges)
  • Secured covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Free theme park shuttle
  • Electric car charging station on site
Accessibility
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Elevator door width (inches): 41
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk height (inches): 34
  • Wheelchair-accessible path of travel
  • Front entrance ramp
  • Elevator
  • 11 on-site accessible parking spaces
Activities
  • Hot tub
  • Shopping
  • Fitness center
  • Arcade/game room
  • Lifeguards on site
  • Outdoor pool
  • Theme parks
Entertainment
  • Premium channels
  • Pay movies
  • 55-inch flat-screen TV
  • Satellite channels
General
  • Conference space (3425 square feet)
  • Smoke-free property
  • Spanish
  • English
  • Vending machine
  • Elevator
  • ATM/banking services
  • Front-desk safe
Guest Services
  • Mini-fridge
  • Arcade/game room
  • Pool gate
  • Free cribs/infant beds
  • Fence around the pool
  • Outdoor pool
  • Free theme park shuttle
  • Laundry facilities
  • Wedding services
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
  • Dry cleaning service
  • Daily housekeeping
  • Porter/bellhop
  • Turndown service
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in all rooms: Free WiFi
Outdoors
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Garden
  • Outdoor furniture
  • Rooftop terrace
  • Lifeguards on site
  • Pool umbrellas

Policies

Check-in
Check-in start time: 4:00 pm; check-in end time: anytime minimum check-in age: 21
Check-out
Check-out before 11:00 am
Child Policy
Children are welcome. rollaway/extra beds are available for usd 39.38 per night. free cribs (infant beds)!
Payment Policy
Fee for cooked-to-order breakfast: approximately usd 1 to 40 per person covered self parking fee: usd 36 per night (in/out privileges) covered valet parking fee: usd 45 per night (in/out privileges) rollaway bed fee: usd 39.38 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival. safety features at this property include a fire extinguisher **valid theme park admission required

Reviews

Michael
Oct 8, 2026 07:45:55 PM
Review Score:   10
Summary: Great hotel, stayed for a night and used the early park access. Breakfast and dinner good in the restaurant and great bar with a view on the top floor
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Room Arrangement

Room Info Facilities
Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)
Room Size: 545 square feet m2
4 King Bed, Twin Beds and Double Sofa Bed
Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

General

Square meters - 51, Square feet - 545, Number of living rooms 1, Bathrobes, Sofa bed, No rollaway/extra beds, Number of bedrooms - 2, Ping - 15, Bed count minimum 4, Bed count maximum 4, Extra bed count 1
How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)
Room Size: 545 square feet m2
4 King Bed, Twin Beds and Double Sofa Bed
How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

General

Square meters - 51, Square feet - 545, Number of living rooms 1, Bathrobes, Sofa bed, No rollaway/extra beds, Number of bedrooms - 2, Ping - 15, Bed count minimum 4, Bed count maximum 4, Extra bed count 1
Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 415 square feet m2
3 Queen Beds and Double Sofa Bed
Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 39, Square feet - 415, Sofa bed, No rollaway/extra beds, Ping - 12, Bed count minimum 3, Bed count maximum 3, Extra bed count 1
Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 325 square feet m2
2 Queen Beds
Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 30, Square feet - 325, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 9, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 325 square feet m2
2 Queen Beds
Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 30, Square feet - 325, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 9, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Park View 1 King Bed (Dedicated Entrance to Epic Universe**)
Room Size: 340 square feet m2
1 King Bed
Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

General

Square meters - 32, Square feet - 340, Rollaway/extra beds (surcharge), Ping - 10, Bed count minimum 1, Bed count maximum 1, Extra bed count 1
Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 415 square feet m2
3 Queen Beds and Double Sofa Bed
Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 39, Square feet - 415, Sofa bed, No rollaway/extra beds, Ping - 12, Bed count minimum 3, Bed count maximum 3, Extra bed count 1
Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 323 square feet m2
2 Queen Beds
Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 30, Square feet - 323, Rollaway/extra beds (surcharge), Ping - 9, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 325 square feet m2
2 Queen Beds
Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 30, Square feet - 325, Bathrobes, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 9, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 415 square feet m2
3 Queen Beds and Double Sofa Bed
Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 39, Square feet - 415, Sofa bed, No rollaway/extra beds, Ping - 12, Bed count minimum 3, Bed count maximum 3, Extra bed count 1
Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 325 square feet m2
2 Queen Beds
Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 30, Square feet - 325, Bathrobes, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 9, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)
Room Size: 415 square feet m2
3 Queen Beds and Double Sofa Bed
Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

General

Square meters - 39, Square feet - 415, Sofa bed, No rollaway/extra beds, Ping - 12, Bed count minimum 3, Bed count maximum 3, Extra bed count 1
Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 325 square feet m2
2 Queen Beds
Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 30, Square feet - 325, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 9, Bed count minimum 2, Bed count maximum 2, Extra bed count 1
Celestial Suite (Dedicated Entrance to Epic Universe**)
Room Size: 740 square feet m2
2 King Bed and Double Sofa Bed
Celestial Suite (Dedicated Entrance to Epic Universe**)

General

Square meters - 69, Square feet - 740, Number of living rooms 1, Bathrobes, Sofa bed, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 21, Bed count minimum 2, Bed count maximum 2, Extra bed count 2
Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)
Room Size: 325 square feet m2
2 Queen Beds
Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

General

Square meters - 30, Square feet - 325, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 9, Bed count minimum 2, Bed count maximum 2, Extra bed count 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Orlando hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Orlando hotel starts from $1,565 per night with includes Air Conditioner, Guest Services, Entertainment, Hot Tub, Kitchen, Laundry, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Sports/Activities, Bedding/Linens, Toiletries, Breakfast, Internet, Pool, Business Services, Wellness Facilities, Restaurant, Bar, Parking, Wheelchair Accessible, Accessibility, Child Friendly, Heating with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Orlando hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Orlando hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.